Frequently Asked Questions
Everything you need to know about your PURE Spa experience.
Are your products cruelty-free and vegan?
Yes, at PURE Spa, we are committed to ethical beauty. All our products are 100% cruelty-free and vegan, formulated without any animal-derived ingredients or testing.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
What is your return policy for skincare products?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product (even if opened) within 30 days for a full refund or store credit.
How can I track my order?
Once your order is shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout.
Are your ingredients safe for sensitive skin?
Our formulas are dermatologist-tested and designed with sensitive skin in mind. However, we always recommend performing a patch test on a small area before full application.