Returns & Exchanges
At PURE Spa, we want you to be completely satisfied with your beauty wellness journey. If a product does not meet your expectations, you may return or exchange it within 30 days of purchase.
Initiate Your Request
Log into your account portal or contact our concierge team with your order number to request a Return Merchandise Authorization (RMA).
Prepare Your Package
Ensure the items are in their original, unopened packaging and place them securely in a shipping box with the provided return slip.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Your Refund
Once our quality team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing